At Alpha & Omega Healthcare, we love what we do. We provide support to people of all backgrounds with a variety of care needs. We’re passionate about delivering support that is person-centred. We take the time to truly listen to our clients to understand their goals and aspirations, as well as how they want to be supported. Our experienced team is trained to offer services in the comfort of your own home. We’re also able to provide supported living in the luxurious comfort of one of our state-of-the-art Group Homes.
Our Vision
Providing superior support and care services to the elderly, the sick and people with intellectual or physical disabilities to achieve optimum health and quality of life.
Our Mission
- To empower our clients and assist them in achieving their goals,
- To provide high quality accommodation and support choices which enable clients to live up to their maximum potential, and
- To advocate for our clients in all areas of need.
Our Philosophy
Alpha & Omega Healthcare engages in a person-centred care approach. We listen to and value what our clients and their families have to say about how they want to be supported. Our priority is helping our clients reach their goals, live well and find joy in each day.
Person-centred support empowers clients with a disability and their significant others to be involved in all decisions in their own life. We understand that there is no place like home, so we are focused on creating a high-quality home environment for our Group Homes. One key way we do this is by only having a few residents per home. We provide individualised and suitable assistance to empower each person to be successful regardless of the degree of disability. We are always passionate about ensuring exceptional customer service in everything we do.
Clients have the freedom to develop their abilities and grow in confidence at a rate that they are comfortable with. We pride ourselves in promoting independence, facilitating choice and client control in all aspects of everyday living.
National Standards for Disability Services
Alpha & Omega Healthcare staff and volunteers abide by the National Standards for Disability Services.
- Rights: The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect and violence.
- Participation and Inclusion: The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.
- Individual Outcomes: Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.
- Feedback and complaints: Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.
- Service Access: The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.
- Service Management: The service has effective and accountable service management and leadership to maximise outcomes for individuals.
We are committed to continually improving our services. The valuable feedback our clients and their families provide helps us to know what we are doing right and where we can improve.